General Terms and Conditions of Sale

1. Purpose

These terms and conditions define the terms of sale and use of the WebAcappella Tempo service, which allows users to create, publish, and host a website, as well as to use the associated modules and options.

Any order placed on the platform implies prior and unconditional acceptance of these terms and conditions.

The appendix regarding the outsourcing of personal data is an integral part of these terms and conditions.

2. Definitions

• “Customer”: the individual or legal entity that takes out a subscription.
• “Account”: the personal space accessible after logging in.
• “Site”: the website created by the Customer using the service.
• “Subscription”: the right to use the service for a Website, for a fixed and renewable term.
• “Option”: a recurring service added to a Subscription.
• “AI Credits”: the unit of measurement for processing performed by the AI assistant and by machine translation.

3. The Service

The service includes an online website builder, hosting and distribution of the published website, AI-powered writing assistance, and—depending on the subscription tier—add-on modules such as an online store or booking system.

One Subscription corresponds to one Website. Publishing an additional Website requires an additional Subscription.

The features and limits of each plan—number of pages, storage capacity, monthly AI credits, and included modules—are those displayed on the subscriptions page at the time of purchase.

The publisher may update the service and its features. If such an update substantially reduces the features included in the subscription, the Client will be notified and may terminate the agreement at no cost.

4. Order and Formation of the Contract

Orders are placed online. Before confirming the order, the Customer may review the order details and total price and correct any errors.

Confirmation of the order constitutes an obligation to pay. The contract is formed upon receipt of the first payment.

A confirmation email summarizing the order is sent to the Customer. Invoices are accessible at any time from the Account.

5. Price and Payment

The prices displayed are all-inclusive: the amount shown is the amount charged, including taxes for individual customers.

Business customers subject to tax in another Member State may provide their intra-Community VAT number; the tax is then handled in accordance with the applicable regulations.

Payment is made by credit card through our payment processor. The publisher does not store any complete bank account information.

The annual subscription is billed in a single payment for twelve months of use, at the published annual rate.

In the event of a failed direct debit, the publisher will notify the Customer and may suspend the service after a reasonable period has elapsed without the issue being resolved.

6. Right of Withdrawal

Any Customer, whether a consumer or a business, has fourteen days from the date of the order to cancel, without having to provide a reason and without any conditions: the service begins immediately, and this start date does not result in the loss of any rights.

To exercise this right, the Customer must send an unambiguous request to the publisher’s contact address. The refund is full and will be issued within fourteen days of receipt of the request.

7. Term, Renewal, and Termination

The subscription is valid for the selected period and automatically renews at the end of that period for the same duration, unless canceled.

The Customer may cancel their subscription at any time through their Account. Cancellation takes effect at the end of the current billing period; amounts already paid for that period remain due.

The publisher may terminate the agreement in the event of a serious breach by the Customer, particularly in the case of manifestly illegal content, after a formal notice has gone unheeded, except in cases of emergency.

The Customer is notified prior to each renewal, in accordance with the terms set forth in applicable consumer protection regulations.

8. Customer Obligations

The Customer is solely responsible for the content they publish and the processes they implement through their Site, including forms, orders, and reservations.

The Customer agrees not to publish illegal content, to hold the rights to the content they publish, and to comply with the regulations applicable to their business.

The Customer is responsible for maintaining the confidentiality of their login credentials and for any actions taken through their Account.

The Customer shall not use the service in a manner that would compromise its availability to other users.

9. Availability and Maintenance

The publisher shall use reasonable efforts to ensure the availability of the service, without guaranteeing uninterrupted operation.

Service interruptions may occur due to maintenance. Scheduled maintenance that may affect the operation of the Websites will be announced in advance whenever possible.

The Publisher is not liable for any downtime attributable to the internet, a third-party service provider of the Client, or a force majeure event.

10. Your Data and Your Right to Withdraw

The Customer may at any time export their Website from their Account in the form of a project archive and a static version that can be published elsewhere.

The publisher performs regular backups as part of the service’s operation. These backups do not exempt the Customer from maintaining their own copies.

Upon termination of the contract, the Customer’s data remains accessible for thirty days, after which it is deleted.

11. Liability

The publisher is bound by an obligation of means in the provision of the service.

With respect to business customers, the publisher’s liability is limited to direct damages and capped at the amounts paid for the relevant subscription during the twelve months preceding the event giving rise to the claim.

No provision herein limits the publisher’s liability in cases where the law prohibits such limitation, particularly in cases of gross negligence or fraud, and with respect to consumers.

12. AI Support

The AI assistant generates content suggestions based on the Customer’s instructions. These suggestions may contain errors or inaccuracies: the Customer must review and approve them before publication.

Use of support services is deducted in AI credits, up to the monthly limit of the subscribed tier. A usage rate is also applied to ensure the service remains available to all customers.

The Customer remains responsible for the content they publish, including when it has been suggested by customer support.

13. Changes to the Terms

The Publisher may amend these terms and conditions. The Customer will be notified of any substantial changes prior to their effective date.

If the Customer does not accept the new terms and conditions, they may cancel their subscription at no cost before they take effect.

The version of the terms and conditions applicable to an order is the one accepted by the Customer at the time of that order; it is retained and may be provided to the Customer upon request.

14. Governing Law and Disputes

These terms and conditions are governed by French law.

In the event of a dispute, the Customer should first contact the publisher’s customer service department, at the contact address given in the legal notices, in order to seek an amicable solution.

If an amicable resolution cannot be reached, the dispute shall be brought before the competent courts.